At FINLO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus booking SRS, smart bus booking, ticketing systems, and related services.
Welcome to Finlo ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus booking SRS (Software Requirements Specification), smart bus booking platform, metro rail fare integration, SRS bus reservation system, Galileo system ticketing, online SRS bus booking, MBTA Charlie Ticket integration, metro subway fare management, SRS online ticket booking, bus ticketing system, bus reservation system, SRS bus ticket booking, bus booking system, and smart bus booking solutions (collectively, the "Services").
We collect personal information including account details, booking information, payment data, travel preferences, and communication records. We also automatically collect technical information such as device data, usage patterns, location information, and cookies to enhance your experience and improve our services.
We use your information to provide and improve our services, process bookings and payments, communicate with you, offer customer support, personalize your experience, analyze usage patterns, ensure security, and comply with legal requirements.
We may share information with service providers, business partners including bus operators and metro systems, and when required by legal requirements. We ensure appropriate safeguards are in place for all data sharing activities.
We implement industry-standard encryption, strict access controls, regular security audits, secure infrastructure, and employee training to protect your personal information from unauthorized access, use, or disclosure.
You have rights to access, correct, delete, port, restrict, and object to the processing of your personal information. You can also withdraw consent where applicable and control cookie settings through your browser.
If you have questions about this Privacy Policy, contact us at privacy@finlo.com or through our customer support channels. We will respond to your inquiry within 30 days.
Your privacy is our priority. We are committed to transparent data practices, secure information handling, and respecting your rights. This policy ensures that your personal information is protected while enabling us to provide you with the best possible bus booking and ticketing experience.