Ticketing platform RFP requirements checklist

1) Ticketing & inventory control

• Ticket types: multiple tiers, seat maps (if needed), add-ons, donations, passes.
• Inventory rules: quotas, holds, early-bird, promo codes, partner allocations.
• Refunds: partial refunds, cancellation fees, cut-off windows, audit logs.

2) Checkout, payments, and compliance

• Payment options: UPI, cards, netbanking; COD if applicable.
• GST workflows: invoice fields, GST breakup, corporate bulk invoicing if required.
• Receipts: ticket ID traceability from payment to entry scan.

3) Security and anti-fraud controls

• Anti-duplication: first-scan wins; clear “already used” outcomes.
• Override controls: role-based permissions; every override logged.
• Offline mode: bounded offline validations + post-sync reconciliation.

4) Gate operations

• Scan speed: fast validation response; supports peak volumes.
• Lane ops: multiple lanes, supervisor view, exception desk flow.
• Device support: supported scanners/phones, battery strategy, connectivity plan.

5) Reporting, settlement, and support SLAs

• Dashboards: sales by channel, scans by gate, exception rates, refunds.
• Settlement: payout schedule, reconciliation exports, variance handling.
• SLAs: uptime, incident response, event-day escalation path.