Billing Solution — Meal On Wheels & IRCTC

Scaling Onboard Billing Across India's Premium Trains

Meal On Wheels partnered with FINLO and IRCTC to digitise food and service billing on 350+ trains — including Vande Bharat and Shatabdi — with 1000+ active FINLO licences.

1000+

Licences deployed across IRCTC network

350+

Trains running FINLO-powered billing

2x

Faster average billing during peak meal windows

Onboard Billing
Daily Bills Processed

Operational Challenges

Onboard catering required a billing system that could keep pace with high volumes, complex GST rules, and limited connectivity.

  • Manual receipts made reconciliation slow and error-prone.
  • Need for GST-compliant invoices across multiple menus and routes.
  • Low network availability inside moving trains.
  • Limited visibility for IRCTC into vendor-level performance.

FINLO Impact at a Glance

Average Billing Time
↓ 50%
Digital Payment Share
65%
Invoice Accuracy
> 99%
Reports for IRCTC
Real-time

Solution Highlights

A tightly integrated billing stack tailored for onboard catering teams.

Offline-First Billing

POS devices continue to work in patchy network conditions and sync data automatically whenever connectivity is restored.

Multi-Menu & GST Rules

Pre-configured menus for different routes, coaches, and service types with GST slabs handled in the background.

Instant Digital Invoices

Passengers receive itemised receipts with QR codes, improving trust and reducing disputes.

Central Monitoring

IRCTC teams access route-wise, coach-wise, and vendor-wise performance dashboards from a single console.